FAQs
Got a question? Check here for the answers
Frequently Asked Questions (FAQ)
At My Pet Supply Warehouse, we know your pet is family.
We’re here to make shopping easy, joyful, and stress-free. Below you’ll find answers to the most common questions. If you need anything else, don't hesitate to Contact Us — we're always happy to help!
1. What kinds of products do you carry?
We offer a carefully curated collection of pet supplies for dogs, cats, and other small animals — including carriers, grooming tools, toys, apparel, food, treats, and health products. We focus on quality, comfort, and a little bit of fun too!
2. How do I place an order?
It’s simple! Add your favorite items to your cart, head to checkout, and follow the easy steps. Your pet’s next adventure (or nap!) is just a few clicks away.
3. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and select Buy Now, Pay Later options through Paypal to make shopping even more convenient.
4. How quickly will my order ship?
We process most orders the same business day. After that, shipping usually takes 3–10 business days, depending on your location. You’ll receive tracking information as soon as your order leaves the warehouse.
5. How can I track my package?
As soon as your order ships, we’ll send you a tracking link by email. You can check your order’s progress anytime to see when it will arrive at your doorstep.
6. Do you offer international shipping?
Currently, we ship within the United States. We hope to serve more pet families worldwide in the future — stay tuned!
7. What’s your return policy?
We want you (and your pet!) to love your purchase. If you’re not completely satisfied, you can return most unused, unopened items within 30 days. Visit our Returns & Exchanges page for easy instructions.
8. What if my item is damaged or wrong?
Oh no! We're so sorry for any mix-up. Please contact us within 7 days of receiving your order, and we'll make it right with a replacement or refund.
9. How do I know which size is right for my pet?
We include size guides on product pages whenever possible. If you need extra help choosing the perfect fit, Contact Us — we’ll walk you through it.
10. How can I get in touch with customer care?
We’re always here for you.
Email us anytime at support @ mypetsupplywarehouse.com or use our Contact Us page. We do our best to reply within 24–48 business hours.
11. Do you offer discounts or promotions?
Yes! Join our email family to get special deals, new product updates, and members-only surprises. We love spoiling your pets (and you)!